National Privacy Policy

At National Casino, we understand that your personal data deserves the highest level of care and protection. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit National Casino.com or National Casino-x.com, create an account, or use our gaming and sports betting services. By registering with us, you consent to the practices described below.

Information We Collect

When you complete the national casino registration process, we collect certain personal details necessary to verify your identity and provide our services. Our national casino login system requires accurate information to maintain account security and comply with our licensing obligations under Curaçao license 8048/JAZ2017-067 (Antillephone N.V.).

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence
• We collect payment details when you make a deposit or request a national withdrawal, including information related to Visa, Mastercard, e-wallets, and cryptocurrency transactions
• We track your gaming activity, including your use of slots, live casino games, and sportsbook features, to personalise your experience and manage our loyalty program
• We record technical data such as your IP address, device type, browser information, and login timestamps whenever you use national casino login or access our platform via our national app
• We may collect communication records when you contact our support team via live chat, email, or our contact form

Identity Verification (KYC)

We are required by our licensing authority to verify the identity of our players. Our KYC verification process typically takes up to 72 hours, during which we may request documents such as a government-issued ID, proof of address, or proof of payment method. We use this information solely to confirm your eligibility to play and to prevent fraud, underage gambling, and money laundering.

How We Use Your Information

Here at National Casino, we use your data for several legitimate business purposes connected to operating a secure and compliant gambling platform. We process your information to manage your account, process deposits and withdrawals, administer our VIP Club and welcome bonus offers, and respond to your enquiries through our 24/7 live chat support.

• We use your data to facilitate national deposit and national withdrawal transactions securely
• We use your activity data to calculate comp points and manage your VIP Club progress
• We use your contact information to send you updates about national free spins, national bonus code offers, and other promotions, where you have opted in to receive such communications
• We use technical data to maintain the security and stability of our National Casino website and National Casino app
• We analyse aggregated data to improve our games library, including our slots, live casino, and sportsbook offerings

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you (our Terms and Conditions), compliance with our legal and regulatory obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications such as national no deposit bonus offers or national promo code notifications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment providers to process your national deposit and withdrawal requests
• We share information with identity verification and anti-fraud service providers
• We share data with regulatory authorities when required by law or by the terms of our Curaçao license
• We share data with our game providers and platform technology partners, including those powering our live casino and sportsbook products
• We may share information with law enforcement agencies where legally required

Cookies and Tracking Technologies

We at National use cookies and similar technologies to enhance your experience across National Casino.com and our mobile applications. Cookies allow us to remember your preferences, keep you securely logged in after a national login, and understand how you interact with our games and promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. If your account becomes dormant, meaning there has been no login activity for 12 months, we may apply a dormant account fee as described in our general terms, and your data continues to be retained in accordance with applicable regulations.

Data Security

Our National Casino platform employs industry-standard security measures, including encryption technologies, secure servers, and restricted access protocols, to protect your personal and financial information. Our team continuously monitors our systems to detect and prevent unauthorised access, data breaches, or fraudulent activity.

• We encrypt sensitive data transmitted between your device and our servers
• We limit employee access to personal data on a need-to-know basis
• We conduct regular security reviews of our payment processing and account management systems

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and responding to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you may contact us at support@National Casino.com, or submit a formal complaint to complaints@National Casino.com. We aim to respond to all requests within a reasonable timeframe, typically within 24 hours for general enquiries submitted through our contact form.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries, including but not limited to the United States, the United Kingdom, France and its overseas territories, the Netherlands, and several other jurisdictions listed in our Terms and Conditions. If we determine that an account has been opened from a restricted territory, we reserve the right to suspend the account and process any necessary data deletion in accordance with applicable law.

Third-Party Links

Our website and our National Casino app may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our support team is available 24/7 via live chat, or you can reach us by email at support@National Casino.com. For formal complaints regarding data protection matters, please contact complaints@National Casino.com. We are committed to addressing your concerns promptly and transparently.